Privacy policy

Privacy is of utmost importance at Ferztech Ltd (‘Ferz’ in this agreement). Ferz is a Blockchain Platform which consists of a pool of blockchain infrastructure solutions ready to meet all the community needs and requirements. This Privacy Policy informs you of the ways we ensure privacy and the confidentiality of Personal Data. We are compliant with applicable privacy laws in the countries in which we operate. This policy describes the information we gather, how we may use those Personal Data and the circumstances under which we may disclose such information to third-parties. It's your own responsibility to read the Privacy Policy carefully before you start to use Ferz.

1. Principles

1.1. Privacy is a human right and software should help protect your rights.

1.2. We don’t require you to register or log in.

1.3. We don’t have access to your funds (private keys).

1.4. We don’t require your name or email address.

2. Registration/Login Not Required

Ferz does not require you to register or log in.

3. Private Keys Stay on Device

Your private keys will stay on your device.

4. Camera Data Stays on Device

Your camera will only be used for reading QR codes and for facial recognition purposes using technologies like FaceTec. Camera images will never leave your device without your explicit consent, except as required by law.

4.1 Collection and Use of Biometric Data:

We use facial recognition technologies to ensure secure user authentication during account login. This involves scanning your face via the device's camera, encrypting the data, and securely storing it on our servers. These data are used solely for authentication and to prevent unauthorized access.

4.2 Retention of Facial Data:

Facial data is retained for as long as we interact with the customer to ensure account security and prevent unauthorized access. We guarantee that the data will not be used for any other purposes and can be deleted upon your request.

4.3 Sharing Data with Third Parties:

We do not share facial data with third parties. All biometric data is strictly confidential and processed solely by our company.

4.4 Data Deletion:

You can request the deletion of your facial data at any time by contacting us using the details provided in this privacy policy. Once we receive your request, we will delete the data within a reasonable timeframe.

4.5 Right to Access and Manage Data:

You have the right to request access to your facial data, understand how it is being used, and request its deletion if necessary. Please contact us via the details provided in this document.

5. Device Information

We may collect information about the mobile device you use to access our mobile application, including the hardware model, operating system and version, unique device identifiers and mobile network information. This information will never be communicated to third-parties unless you provide prior specific consent.

6. Other kinds of information you may provide to us

Your email address, virtual currency addresses, mobile phone number and any other information you choose to provide will never be communicated to third-parties unless you provide prior specific consent.

7. Blockchain Transactions

Your blockchain transactions may be relayed through servers (“nodes”) and will be publicly visible due to the public nature of distributed ledger systems.

8. Secure Communication with Our Servers

All of our servers support HTTPS.

9. Communication with Third-Party Servers

Exchange rates, balances, transactions and other blockchain information may be read from or relayed to, third-party servers. We cannot guarantee the privacy of your Internet connection.

10. Third-Party Services

Ferz has software integrations with third-party services that you may choose to use, for example:

10.1 Exchange for Ferz Mobile Wallet Applications/Ferz Web-based Exchange/Ferz Web Wallets is supported by:

• Thorchain. The original privacy policy is available at https://thorchain.org

10.2 Coins purchase with a banking card for Ferz Mobile Wallet Applications/Ferz Web-based Wallet/Ferz Web-based Cryptocurrency Purchase is supported by:

• Depending on the service you wish to use, we may collect the following types of information

If you do use third-party services through Ferz Mobile Wallet Applications/Ferz Web-based Exchange/Ferz Web-based Wallet/Ferz Web-based Cryptocurrency Purchase then they will be clearly marked and there may be other terms or privacy policies that apply.

11. Aggregate Usage Statistics

We may collect Ferz services usage information in order to improve function or UI, but will only use this information in an aggregated, anonymized fashion, and never in association with your name, email, or other personally identifying information.

12. Optional Extra PII (Personally Identifying Information)

You may choose to provide us with personally identifying information in order to participate in certain programs, activate features, or obtain other benefits but you will always be able to use the basic features of Ferz without providing personally identifying information. If you provide us with personally identifying information then, notwithstanding any part of this policy, we may use that information in order to provide you with services or to improve the functioning or UI of Ferz.

13. All User Information is Confidential

Your personally identifying information will be kept strictly confidential and never provided to third parties (other than in an aggregated, anonymized report such as the number of users per month). All Ferz staff are bound by confidentiality agreements.

14. Why we collect your personal information

Personal information is data that can be used to identify you directly or indirectly, or to contact you. Our Privacy Policy covers all personal information that you voluntarily submit to us and that we obtain from our partners. This Privacy Policy does not apply to anonymised data, as it cannot be used to identify you.

You may be asked to provide personal information anytime you are in contact with Ferz. We may use your personal information in accordance with this Privacy Policy. Except as described in this Privacy Policy, Ferz will not give, sell, rent or loan any personal Information to any third party.

15. What type of information we collect

Any information that we collect is necessary either to provide you the services or to comply with legal regulations and legislation.

You may refuse to provide us with some types of the personal information requested, but in this case we may not be able to ensure that the service works properly for you and that all services are available.

Depending on the service you wish to use, we may collect the following types of information:

Survey responses, information provided to our support team, public social networking posts, authentication data, security questions, user ID, other data collected via cookies and similar technologies.

16. How your personal information is used

The main purpose for collecting personal information is to provide you with a secure, and convenient experience. How this information can be used:

16.1 to create, develop, operate, deliver, and improve the services that you use on Ferz website

16.2 to comply with the legal requirements and applicable legislation

16.3 for loss prevention and anti-fraud purposes

17. Additional information from external sources

We may obtain information about you from third party sources as required or permitted by applicable law, such as public databases, credit bureaus, ID verification partners, resellers and channel partners, joint marketing partners, and social media platforms. We obtain such information to comply with our legal obligations, such as anti-money laundering laws. Our lawful basis for processing such data is compliance with legal obligations. In some cases, we may process additional data about you to ensure our Services are not used fraudulently or for other illicit activities.

18. Automatically collected information

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, problem solving and service improvement. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

19. Cookies

One of the ways we collect data about your use of Ferz service is through the use of cookies. It helps us with the analysis of the visits to our services and helps us to deliver a better product. You can manage cookies through the settings of your internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies.

20. SHARING OF PERSONAL INFORMATION 

We will not disclose your Personal Information other than as described below, and we do not and will not sell your Personal Information to anyone. 

We may share the Personal Information we collect from and about you (1) to fulfill the purpose for which you provided it; (2) with your consent; (3) for legal, protection, and safety purposes; (4) to comply with any court order, law, or legal process, including to respond to any government or regulatory request; (5) to protect the rights of Ferz, our agents, customers, and others, including by enforcing our agreements, policies, and terms of service; and (6) with those who need it to do work for us (our Service Providers, as defined below).

21. Protection of the personal information

We will not permit any third parties to contact you directly on an unsolicited basis in relation to their own products or services. We do not sell, trade, or rent your personal identification information to others. You should never disclose your account password to unauthorized parties. We use certain security measures to help keep your personal information safe, but we cannot guarantee that these measures will stop any users try to get around the privacy or security settings on the Website through unforeseen and/or illegal activity.

22. Support Requests

If you contact support then as part of the support request we may incidentally collect your personally identifying information but we will endeavor to keep that information secure and confidential. Support information may be managed using a third-party service and further terms of that service may apply to your support request.

23. Acceptance

By using Ferz website, you signify your agreement to this Policy. Ferz reserves the right to change this Privacy Policy at any time. Any changes will be posted so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

24. Questions

Any questions about this policy, the collection, use and disclosure of Personal Data by Ferz or access to your Personal Data which is required by law (or would be so subject had the storage in question taken place in a relevant EU member state if the case may be but not otherwise) to be disclosed should be directed to info@ferz.com.

CHANGES TO PRIVACY POLICY 

We may modify this Policy from time to time. If we make any changes, we will change the Last Updated date above. We also may provide additional notice, as applicable, depending on the type of change. If you object to any changes, you may stop using the Services. Your continued use of the Services after we publish or otherwise provide notice about our changes to the Policy means that you are consenting to the updated Policy.